ViaPlus Integrates AI Copilot to Customer Operations Platform
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ViaPlus is proud to introduce a new innovation to its Haven® Customer Operations platform that will improve the call experience for customers and service agents alike.
The new AI copilot in the Haven® platform prompts customer service agents (CSRs) with auto-generated responses to customer questions in real time. The copilot draws from a database of 100+ programmed inputs and tracks inquiries to identify where additional inputs may be needed. When the call is complete, it generates a summary and scorecard for fast and automated quality control.
The benefits? Increased accuracy and quality assurance, faster resolution, less escalation, and more satisfactory calls for service agents and their customers.
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About ViaPlus
ViaPlus is a global mobility company serving the transportation industry with technical and operational solutions. Our customer operations, data analytics, and signature back-office technology facilitate billions of transactions annually for seamless multimodal mobility. ViaPlus connects AI and machine learning with operational excellence and industry expertise to deliver solutions for electronic tolling, EV charging, mobility customer services, and road user charging.
Source: ViaPlus LLC
